Cancellation and Refund Policy

GSPH Publication – GSPHPUBLICATION.COM

Effective Date: September 2026

Thank you for choosing GSPH Publication. We value the trust of our customers and aim to provide useful academic reference materials and support services. This Cancellation and Refund Policy explains the circumstances under which cancellations, refunds, replacements, and related requests may be considered.

By purchasing any product or service from GSPHPUBLICATION.COM, you acknowledge that you have read and agreed to this policy.

1. General Information

GSPH Publication provides academic support materials and services, including:

Solved Assignments
Previous Year Question Papers with Solutions
Guess Papers
Project and Dissertation Reference Materials
Handwritten Assignments
Internship and Practical Reference Files
Other academic resources

Most digital products are delivered in PDF or other digital formats.

Customers are responsible for ensuring that their device, PDF reader, email account, and internet connection are capable of receiving and opening the purchased files.

2. Digital Product Delivery

After successful payment, eligible digital products may be made available through the website’s download section and/or delivered through a secure link to the customer’s registered email address.

For refund purposes, delivery is generally considered complete once the purchased product has been successfully made available for download or access, whether or not the customer subsequently opens or downloads the file.

Customers should download and securely store their purchased products within the applicable download period.

3. General Refund Policy

Due to the digital nature of our products, refunds are generally not available after a product has been delivered, accessed, or downloaded.

Once a digital product has been made available to the customer, cancellation is generally not possible.

However, GSPH Publication may consider refund or replacement requests in the limited exceptional circumstances described below.

4. Exceptional Circumstances for Refund

A refund or suitable resolution may be considered where it is verified that:

The same product was accidentally purchased more than once.
A product substantially different from the product description was delivered.
An incorrect product or course was delivered due to an error attributable to GSPH Publication.
Payment was successfully completed but the purchased product was not delivered due to an issue attributable to GSPH Publication.

All such requests are subject to verification of the relevant order and payment details.

5. Refund Request Time Limit

Refund requests must be submitted within 48 hours from the date of purchase.

Requests submitted after the 48-hour period may not be considered.

Customers should provide sufficient information and supporting evidence to enable us to verify the issue.

6. Non-Refundable Circumstances

Refunds will generally not be provided for:

Change of mind after purchase.
Purchase of a product that is no longer required.
Failure to verify the course code, programme, subject, or session before purchase.
Incorrect selection of a product by the customer.
Dissatisfaction based solely on personal expectations.
Differences in writing style, formatting, presentation, or individual interpretation.
Minor spelling, typographical, formatting, or individual-answer issues.
Academic marks, grades, examination results, or project outcomes.
Failure to obtain a desired academic result.
Failure to download the product within the permitted download period.
Problems caused by the customer’s device, PDF reader, software, email service, or internet connection.
Presence of a watermark on a purchased PDF.

7. PDF Watermark Policy

To protect our digital products against unauthorized copying, sharing, redistribution, and resale, PDF products provided by GSPH Publication may contain a watermark.

The watermark may contain information such as:

GSPH Publication name
Website information
Copyright or protection information
Order-related identification
Customer-related identification
Other reasonable digital-content protection information

The watermark is a content-protection measure and does not affect the intended educational use of the purchased material.

By purchasing a PDF product, the customer agrees that:

The PDF may contain a visible watermark.
The watermark may appear on one or more pages.
The watermark must not be removed, altered, hidden, cropped, or digitally modified.
Watermarked files must not be shared with unauthorized persons.
Purchased PDFs must not be uploaded to websites, Telegram groups, WhatsApp groups, social-media platforms, file-sharing services, or other distribution platforms.
Purchased materials must not be resold or commercially exploited.
Watermark removal is not included unless expressly stated on the relevant product page.
A request for watermark removal does not qualify for cancellation or refund.

8. Duplicate Purchases

If a customer accidentally purchases the same product more than once, they should contact GSPH Publication within 48 hours and provide the relevant order details.

After verification, the duplicate transaction may be considered for a refund.

Where appropriate, GSPH Publication may alternatively provide another suitable resolution.

9. Incorrect Product Delivery

If GSPH Publication delivers a product belonging to the wrong course, subject, or product category, the customer should contact us as soon as possible and within the applicable 48-hour period.

After verification, we may provide:

The correct product; or
A refund, where appropriate.

Customers are responsible for checking the course code, programme, subject, and session before completing their purchase.

10. 100% Refund for Verified Incorrect Delivery

A 100% refund may be provided where it is conclusively verified that:

An incorrect product was delivered due to an error attributable to GSPH Publication; or
The purchased product was not delivered despite successful payment due to an issue attributable to us.

Where appropriate, the correct product may be provided instead of a monetary refund, subject to communication with the customer.

11. Content Accuracy and Academic Disclaimer

GSPH Publication makes reasonable efforts to prepare materials using relevant academic resources, including:

Textbooks
IGNOU study materials
Academic references
Previous examination papers
Reliable and verified online educational sources

However, we do not guarantee that every answer will be completely error-free, exhaustive, or suitable for every individual academic requirement.

Our materials are intended strictly for educational reference and guidance purposes.

Students should verify important information with current IGNOU study material, official notifications, prescribed textbooks, faculty guidance, and other reliable sources before using it in academic work.

12. Assignment Question Coverage

Where assignments contain optional questions or choices regarding the number of questions to be attempted, our solved material may cover the minimum compulsory questions and relevant questions intended for the study/reference purpose.

The number of questions covered does not constitute a guarantee of marks, grades, or academic performance.

13. Academic Responsibility

Students are responsible for:

Verifying the accuracy and relevance of information.
Following current IGNOU guidelines.
Maintaining academic integrity.
Preparing or adapting their final academic submissions where required.
Checking the applicable assignment session and submission requirements.

GSPH Publication does not guarantee marks, grades, examination results, assignment approval, project approval, or any particular academic outcome.

14. Customized Services

For customized services such as Dissertations, Projects, Handwritten Assignments, Internship Files, and Practical Files, cancellation and refund conditions may differ because work may begin specifically according to the customer’s requirements.

Once customized work has commenced, the order may become non-cancellable and non-refundable, except where otherwise required by applicable law or expressly agreed by GSPH Publication.

Customers are responsible for reviewing the requirements and information supplied for customized work before the preparation process begins.

15. Refund Request Process

To request a refund, please email us:

Email: gsphpublication@gmail.com
Subject: Refund Request

Please include:

Order number
Name used for the purchase
Email address used during checkout
Product purchased
Date of purchase
Detailed explanation of the issue
Supporting screenshots or evidence, where applicable

Our team will review the request and generally respond within 3 business days.

If a refund is approved, the refund will generally be processed within 7–10 business days to the original payment method, subject to the processing time of the relevant bank or payment gateway.

16. Technical Issues

GSPH Publication is not responsible for problems caused by circumstances outside our reasonable control, including:

Customer device incompatibility.
PDF-reader or software problems.
Internet connectivity issues.
Email delivery problems caused by third-party providers.
Payment gateway interruptions.
Banking delays.
Temporary third-party service disruptions.

Where a technical issue is attributable to GSPH Publication and prevents successful delivery of a purchased product, we will make reasonable efforts to provide access, a replacement, or another appropriate resolution.

17. No Refund for Academic Outcome

A refund will not ordinarily be provided because a customer:

Received lower marks than expected.
Did not receive the expected academic result.
Did not receive a desired examination question.
Did not obtain project or assignment approval.
Expected a particular answer to be evaluated differently.

Academic results depend on multiple factors, including individual preparation, presentation, evaluation standards, institutional requirements, and examination performance.

18. Policy Modifications

GSPH Publication reserves the right to modify, amend, update, or replace this Cancellation and Refund Policy from time to time.

Any revised policy may be published on this website and shall become effective from the date specified in the updated policy.

Customers are encouraged to review this page before making a purchase.

19. Governing Law

This policy shall be governed by the applicable laws of India.

Any dispute concerning a purchase, refund, cancellation, or digital product shall be handled in accordance with applicable Indian law and before the competent courts having jurisdiction, subject to applicable statutory rights.

20. Customer Acceptance

By purchasing, accessing, downloading, or using any product or service from GSPHPUBLICATION.COM, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.

This policy should be read together with the website’s Terms & Conditions, Privacy Policy, and other applicable policies.

Contact Us

For refund requests, order-related concerns, or questions regarding this policy, please contact:

Email: gsphpublication@gmail.com
Phone: +91 9891268050

Customer Support Hours:
10:00 AM – 6:00 PM, 7 days a week, excluding public holidays.

We generally aim to respond to customer enquiries within 24–48 hours.

GSPH Publication
GSPHPUBLICATION.COM